1. Introduction
RoxStart AI Logistics, Inc. ("RoxStart," "we," "us," or "our") operates the website located at roxstart.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit the Site, submit a form on it, or receive marketing emails from us.
Please read this policy carefully. By accessing the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use the Site.
This policy applies to everyone who visits the Site or submits information through it, including freight brokers, carriers, owner-operators, dispatchers, and any other individuals or businesses who interact with RoxStart through the Site.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Join our waitlist. This includes your name, email address, and role (e.g., freight broker, carrier, dispatcher).
- Request a demo. This includes your name, work email address, company name, role, and anything you tell us about what you are interested in.
- Contact us. This includes any information you provide when you send us an inquiry, support request, or feedback.
- Subscribe to updates or ask to be notified about events. This includes your name, email address, and role, and, for event notifications, your company name and the session you are interested in.
2.2 Information We Collect Automatically
When you visit the Site or interact with our marketing emails, we automatically collect certain technical and usage information, including:
- Device and browser information. Your IP address, browser type and version, and operating system, which your browser sends with each request, and, if you accept analytics cookies, your device type and screen resolution.
- Usage data. If you accept analytics cookies, information such as the pages you visit, time spent on pages, links clicked, and navigation paths.
- Log data. Server logs that record requests made to our servers, including timestamps, referring URLs, and error information.
- Form details. When you submit a form, the page you submitted it from and the time you submitted it.
- Email engagement. When you receive a marketing email from us, whether and when you open it and which links you click, recorded through pixel tags and tracked links, along with the IP address and the device or email program used. Please see our Cookie Policy for details.
- Cookies and similar technologies. We use cookies and your browser's local storage as described in our Cookie Policy. Analytics cookies are set only if you accept them.
2.3 Information From Third Parties
We may receive information about you from third parties, including:
- Analytics provider. If you accept analytics cookies, we use Google Analytics to understand how the Site is used. Google Analytics collects usage data such as pages visited, session duration, and navigation paths, and sets cookies on your device. Please see our Cookie Policy for details. We do not use Google Analytics to sell or share your personal information for cross-context behavioral advertising.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To operate, maintain, and secure the Site | Legitimate interest |
| To follow up on your demo request or waitlist sign-up | Steps you ask us to take before entering into a contract / Legitimate interest |
| To respond to your inquiries and provide customer support | Legitimate interest |
| To send you product updates, newsletters, event notifications, and marketing communications (with your consent) | Consent |
| To measure whether our marketing emails are opened and which links are clicked, so we can improve them | Legitimate interest |
| To understand how the Site is used and improve it, through analytics cookies you accept | Consent |
| To detect, prevent, and investigate fraud, abuse, and security incidents | Legitimate interest / Legal obligation |
| To comply with applicable laws and legal obligations | Legal obligation |
| To enforce our Website Terms of Use | Legitimate interest |
We do not sell your personal information to third parties.
5. Data Retention
We retain information you submit through the Site, such as demo requests, waitlist sign-ups, update subscriptions, and inquiries, for as long as we need it for the purpose you submitted it for, such as following up on your request or sending updates you asked for, or until you ask us to delete it. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
6. Data Security
We implement and maintain reasonable technical and organizational security measures designed to protect your information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (TLS), encryption of data at rest, access controls, and regular security reviews.
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.
7. Your Rights and Choices
Depending on your location, you may have the following rights with respect to your personal information:
- Access. You may request a copy of the personal information we hold about you.
- Correction. You may request that we correct inaccurate or incomplete information about you.
- Deletion. You may request that we delete your personal information, subject to certain exceptions, such as where we are required to retain it by law.
- Opt-Out of Marketing. You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
- Do Not Sell. We do not sell your personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide opt-out mechanisms as required by applicable law.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 45 days. We may need to verify your identity before processing your request.
If you are a California resident, you have the right to: (i) know what personal information we collect, use, disclose, and sell/share; (ii) request access to and a copy of your personal information; (iii) request deletion of your personal information; (iv) request correction of inaccurate personal information; (v) opt out of the sale or sharing of your personal information and out of targeted advertising; (vi) limit the use of sensitive personal information; and (vii) not be discriminated against for exercising these rights. You may exercise these rights by contacting us using the information in Section 11, or by using the "Do Not Sell or Share My Personal Information" link in the Site footer or cookie preference tool. We will verify your request before responding, as required by law.
Residents of other states with comprehensive privacy laws, such as Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, and others, as such laws take effect, may have similar rights to access, delete, correct, and port their personal information, and to opt out of targeted advertising, the sale of personal information, and certain profiling. Georgia has not, as of this policy's last update, enacted a comprehensive consumer privacy law of this kind; we nonetheless extend the choices in this Section 7 to all Site visitors as a matter of consistent practice.
8. Children's Privacy
The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us at [email protected].
9. Third-Party Links
The Site may contain links to third-party websites, including the FMCSA website, industry publications, social media, and partner platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email, if you have provided one, or by posting a prominent notice on our website, and we will update the Last Updated date at the top of this policy. Your continued use of the Site after the effective date of the revised policy constitutes your acceptance of the changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: RoxStart AI Logistics, Inc. Email: [email protected] Website: roxstart.com