1. Introduction
RoxStart AI Logistics, Inc. ("RoxStart," "we," "us," or "our") operates the website located at roxstart.com and provides the RoxVault compliance platform and the broader RoxStart AI Platform (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, create an account, or use our Services.
Please read this policy carefully. By accessing our website or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with its terms, please do not use our Services.
This policy applies to all users of our Services, including freight brokers, carriers, owner-operators, dispatchers, and any other individuals or businesses who interact with RoxStart.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you voluntarily provide when you:
- Create an account or join our waitlist. This includes your name, email address, company name, job title, and role (e.g., freight broker, carrier, dispatcher).
- Request a demo. This includes your name, work email address, company name, and any message you submit describing your needs.
- Use our Services. This includes carrier vetting data you input, compliance records you create, documents you upload, and any other information you submit through the RoxVault or Carrier Profile platforms.
- Contact us. This includes any information you provide when you send us an inquiry, support request, or feedback.
- Subscribe to communications. This includes your email address and communication preferences.
2.2 Information We Collect Automatically
When you visit our website or use our Services, we automatically collect certain technical and usage information, including:
- Device and browser information. Your IP address, browser type and version, operating system, device type, and screen resolution.
- Usage data. Pages visited, features used, time spent on pages, links clicked, search queries entered within the Services, and navigation paths.
- Log data. Server logs that record requests made to our servers, including timestamps, referring URLs, and error information.
- Cookies and similar technologies. We use cookies, pixel tags, and similar tracking technologies to operate our website and Services. Please see our Cookie Policy for full details.
2.3 Information From Third Parties
We may receive information about you from third parties, including:
- FMCSA and public regulatory databases. When you use RoxVault to vet carriers, we retrieve publicly available carrier data from the Federal Motor Carrier Safety Administration (FMCSA) and other third-party sources. This data is associated with your account to create compliance records.
- Insurance verification providers. We may integrate with third-party insurance verification services to confirm carrier insurance status as part of the vetting workflow.
- Analytics providers. We use Google Analytics and LinkedIn Insight Tag to understand how our website and Services are used. Google Analytics collects usage data such as pages visited, session duration, and navigation paths. LinkedIn Insight Tag tracks conversions from LinkedIn campaigns and enables retargeting. These providers may set cookies on your device. Please see our Cookie Policy for details. Neither provider is used to sell or share your personal information for cross-context behavioral advertising.
3. How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| To provide, operate, and maintain our Services | Performance of a contract |
| To create and maintain your account | Performance of a contract |
| To generate and store carrier vetting records on your behalf | Performance of a contract |
| To send you transactional communications (receipts, account alerts) | Performance of a contract |
| To respond to your inquiries and provide customer support | Legitimate interest |
| To send you product updates, newsletters, and marketing communications (with your consent) | Consent |
| To improve and develop our Services through usage analysis | Legitimate interest |
| To detect, prevent, and investigate fraud, abuse, and security incidents | Legitimate interest / Legal obligation |
| To comply with applicable laws and legal obligations | Legal obligation |
| To enforce our Terms of Service | Legitimate interest |
We do not sell your personal information to third parties.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our Services. We also retain information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
For carrier vetting records created through RoxVault, we retain records in accordance with the retention guidelines described in our product documentation and consistent with applicable legal requirements for freight broker compliance records. Users may export their records at any time from within the platform.
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal or compliance purposes.
6. Data Security
We implement and maintain reasonable technical and organizational security measures designed to protect your information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption of data in transit (TLS), encryption of data at rest, access controls, and regular security reviews.
No method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you in accordance with applicable law.
7. Your Rights and Choices
Depending on your location, you may have the following rights with respect to your personal information:
- Access. You may request a copy of the personal information we hold about you.
- Correction. You may request that we correct inaccurate or incomplete information about you.
- Deletion. You may request that we delete your personal information, subject to certain exceptions, such as where we are required to retain it by law.
- Opt-Out of Marketing. You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any email we send, or by contacting us directly.
- Do Not Sell. We do not sell your personal information for cross-context behavioral advertising. If this practice changes, we will update this policy and provide opt-out mechanisms as required by applicable law.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 45 days. We may need to verify your identity before processing your request.
If you are a California resident, you have the right to: (i) know what personal information we collect, use, disclose, and sell/share; (ii) request access to and a copy of your personal information; (iii) request deletion of your personal information; (iv) request correction of inaccurate personal information; (v) opt out of the sale or sharing of your personal information and out of targeted advertising; (vi) limit the use of sensitive personal information; and (vii) not be discriminated against for exercising these rights. You may exercise these rights by contacting us using the information in Section 11, or by using the "Do Not Sell or Share My Personal Information" link in the Site footer or cookie preference tool. We will verify your request before responding, as required by law.
Residents of other states with comprehensive privacy laws, such as Virginia, Colorado, Connecticut, Utah, Oregon, Texas, Montana, and others, as such laws take effect, may have similar rights to access, delete, correct, and port their personal information, and to opt out of targeted advertising, the sale of personal information, and certain profiling. Georgia has not, as of this policy's last update, enacted a comprehensive consumer privacy law of this kind; we nonetheless extend the choices in this Section 7 to all Site visitors as a matter of consistent practice.
8. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us at [email protected].
9. Third-Party Links
Our website and Services may contain links to third-party websites, including the FMCSA website, industry publications, and partner platforms. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by email, if you have provided one, or by posting a prominent notice on our website, and we will update the Last Updated date at the top of this policy. Your continued use of our Services after the effective date of the revised policy constitutes your acceptance of the changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at: RoxStart AI Logistics, Inc. Email: [email protected] Website: roxstart.com